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DELIVERY INFORMATION

ORDER DESPATCH
Please be aware that due to the very high cost of gold and gold-plating chemicals, we do not stock pre-plated items (which ultimately may not sell). Therefore at Goldkote Precious Metal Plating UK, we plate items to order which does mean that it can take between 3-5 working days for an item to reach you. However we try our best to process & dispatch all orders within 48 hours of orders being received. From time to time we may have an item out of stock. If this is the case, do not worry, your item will be collected within 24 hours from our warehouse and dispatched to you within 3 days. Rest assured that all orders are sent to you fully-protected to ensure that nothing gets damaged in transit. If you have ordered personalised items these are dispatched within 3 working days and confimation emails are sent out upon dispatch of all orders.

All items on our website are carried in stock, but as these are plated to order, our delivery windows are designed to allow for the required gold-plating and quality control checks before being sent out to you.

We dispatch orders Monday - Saturdays, excluding Public Holidays.  

Goldkote make delivery of your order as smooth and hassle-free as possible.


ROYAL MAIL 1ST CLASS RECORDED SIGNED FOR
This is the service we use for all parcels with a value of £14.00 or more, First Class Recorded aims to deliver your orders within 1-5 working days, including Saturday. This service is quick and easy and all orders requires a signature upon delivery. Please be aware that we cannot 100% guarantee delivery within this window as we don't have control over Royal Mail's postage service!

ROYAL MAIL SPECIAL DELIVERY NEXT DAY
When your item has to be delivered next day, Royal Mail’s Special Delivery™ Next Day  Service gives you the peace of mind to know it’s guaranteed to get there. This service requires a signature upon delivery. As Next Day 
Delivery carries a extra charge please email us if you need this service.


COURIER SERVICES
We use fully-insured couriers for heavy or bulky parcels with a value of over £60.00. Couriers are used when Royal Mail is not a cost-effective service, which often applies when sending heavy or bulky items with a high value.

WHERE DO WE DELIVER?
We are a UK-based company but we deliver worldwide. We use the most appropriate secure and reliable international tracked delivery service for your order and send parcels to over 35 destinations worldwide. The delivery time for this service is between 4-5 working days to Europe and 7-15 days to the rest of the world. This service requires a signature upon delivery of your order.

WHAT IF NO ONE IS HOME WHEN PARCEL ARRIVES?
If no one is at home when the parcel is delivered, the courier will post a card explaining where you can collect your parcel. This will usually be from your local Post Office Collection Centre, but please remember to take the card that was posted, together with some ID.

WHAT IF I DO NOT RECEIVE MY ORDER?
Royal Mail insist on a 15-working day window for deliveries. After that time, if you still have not received your order, please contact your local Royal Mail office to track your parcel , they will ask for a tracking number which we provide when we dispatch your order. If you lose or misplace your Tracking Reference, please email us and we will give you the details you need.
If your item cannot be located after this time, we will replace it for you at no extra charge.


DELIVERY CHARGES
All standard orders from within the UK will receive FREE delivery which will be verified in the shopping basket at checkout. There is a delivery charge on orders sent to Ireland, Europe and Worldwide destinations. This charge depends on the destination, but is extremely competitive. 
For more delivery information visit
www.royalmail.com